Because all of our products are custom-made, we do not accept returns or exchanges. Each piece is created specifically for you using personalized details, colors, or engravings. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery at digitaltimberllc@outlook.com, and we’ll make it right.

Most orders are processed and shipped within 5–10 business days, depending on the product type. Custom embroidery, 3D-printed, or laser-engraved items may take slightly longer during busy seasons. Once shipped, you’ll receive a tracking number by email to follow your delivery.

Absolutely! Custom work is what we specialize in. Whether you need a personalized engraving, embroidered logo, or 3D-printed accessory, we can make it happen. Just reach out through our contact form or email digitaltimberllc@outlook.com with your ideas, and we’ll discuss the best options to bring your vision to life.